Refund policy

Return & Refund Policy

Last Updated: July 2026

At Selfora, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return policy from the date your order is delivered.

If you experience an issue with your order or are not satisfied with your purchase, please contact our support team within 30 days of delivery, and we'll review your request.

How to Request a Return or Refund

To initiate a return, replacement, or refund:

  1. Visit our Contact Us page.
  2. Provide your:
    • Order Number
    • Full Name
    • Reason for your request
    • Photos or videos (if applicable)
  3. Our support team will review your request and respond as soon as possible.

Depending on the situation, we will either:

  • Issue a replacement, or
  • Process a refund, if the request meets our policy.

Eligible Reasons

We can assist you if:

  • You received a damaged product.
  • You received the wrong item.
  • Your product arrived defective.
  • Your order was incomplete.
  • There was an issue during shipping.
  • You are not satisfied with the product and contact us within our 30-day return window.

Every request is reviewed individually to provide the most appropriate solution.

Refund Process

Once your request is approved:

  • Refunds will be processed to your original payment method.
  • Processing times may vary depending on your bank or payment provider.
  • You will receive a confirmation once your refund has been initiated.

Replacement Policy

If your product is damaged, defective, or incorrect, we may provide a replacement instead of a refund based on the circumstances.

Non-Eligible Situations

We may be unable to process a refund or replacement if:

  • The request is made more than 30 days after delivery.
  • The product has been intentionally damaged or misused.
  • The request is fraudulent or violates our policy.

Need Help?

If you have any questions regarding your order, our team is happy to assist.

Please contact us through our Contact Us page, and we'll work with you to resolve the issue as quickly as possible.

Thank you for choosing Selfora. We appreciate your trust and are committed to providing a smooth shopping experience.